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Thompson » Terms & Conditions

Thank you for using the Thompson website. You may use this section for information about the terms and conditions that govern your use of the site, information on orders, returns, and your security. By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. This website is provided solely for your personal use, it may not be used for any commercial purpose.

References in these Terms and Conditions to "we", "us" and "Thompson" are to tateossian ltd which is a limited company registered in England and Wales. Registration number: 2561039. Registered Office: Suites 3 - 5, Fulham Business Exchange, The Boulevard, Imperial Wharf, London SW6 2TL

1. Your Complete Satisfaction

Thompson strives for your complete satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, you are entitled to return the items within 14 days of delivery for an exchange or refund, providing the goods are returned unused, and in their original condition and packaging.

2. Online Shopping

Every care has been taken to ensure that the photographic representation, description and specification of each product are accurate. However, while the reproduction of colors is a close representation, a slight variation in the actual goods may occur. We are therefore unable to guarantee that the product images you see are an exact representation of the actual merchandise.

By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order, you confirm that you are the person referred to in the Billing details.

3. Contract for sale

The presenting of products on this site is an “invitation to treat”; therefore your order is an offer, not a contract of sale. Prices and stock availability will not be contractually confirmed until you receive the ”order confirmation” email, credit card authorization has been confirmed and stock levels have been checked.

4. Your Order

Shortly after you have placed an order with us, an “order confirmation“ email will be sent to you acknowledging the exact details of your order. Should you not receive an acknowledgment within 5 business days, please contact our Customer Service Center at (44) 207 384 8300 UK or (1) 212 213 6119 USA or at customerservice@thompsonlondon.com

Acceptance of an order placed by you online and the completion of the contract between you and Thompson will take place when your order is dispatched, unless you have cancelled the order in accordance with the “Cancelling an Order” instructions set out below or the item is out of stock.

Thompson must receive payment in full for your order before it can be dispatched. Once your credit card has been authorized and stock is checked, Thompson will send your order. Please keep the “order confirmation” email for your records.

We can only accept orders for items that are in stock. In exceptional circumstances, if we are not able to fulfill your order, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.

Non-acceptance of an order may be a result of one of the following:
The product you ordered being out of stock - see “Product Availability”
Our inability to obtain authorization for your payment
The identification of a pricing or product description error
Failure to meet the eligibility to order criteria set out in the Terms and Conditions

Thompson reserve the right to refuse to supply to any person for whatever reason.

5. Cancelling an Order

If you realized you made an error and want to cancel your order, please contact us at: customerservice@thompsonlondon.com or call us at USA (1)-212-213-6119 or UK (44) 207 384 8300. Since we endeavor to process orders immediately, it may not be possible to stop your order so please follow the instructions for “Returning or Exchanging an Order” in those instances.

6. Returning or Exchanging an Order

This return or exchange procedure only applies to goods purchased from this website.

By law, customers are entitled to cancel their order within 7 working days of delivery; an unwanted order may be returned for a refund or exchanged, provided it is returned in its original condition and unused. As Tateossian strives for excellence, we extend the option to return an unwanted online order to 21 days from delivery, unused and in its original condition and packaging.
To make a return or exchange please contact us at customerservice@thompsonlondon.com or call us at: USA (1) 212 213 6119 or UK (44) 207 384 8300. You will need your original credit card details and we will need to speak to the person who bought the item. If you email us, please include a telephone number for us to reach you.

Our customer service representative will give you a return authorization number, which must be included along with the items being returned, original packaging (if possible) name and telephone number of the person that placed the original order, and order number. We strongly recommend that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

A prompt refund will be issued if the item received is unused, in its original condition and includes all the above information. Tateossian will credit the card used for the original purchase at the original price. If there are any problems, a member of our customer services team will contact you.

Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.


7. Payment Methods

We accept payment by MasterCard, PayPal, and Visa. We do not accept cash, cheques or gift vouchers as payment.

Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorized access to the personal and transactional information you provide us when placing an order.

8. Pricing Policy

All products listed on the website include VAT (20%). For customers outside the United Kingdom and European Community, the VAT charge will be deducted during check-out.

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will cancel that portion of your order that reflected the incorrect price.

9. Product Availability / Information

We feature products on our website that have been carefully selected for online shopping. If items that you order are out of stock, or subject to a delay, we will try to contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to an email we send to you, we will cancel the part of your order that is unavailable. All items are subject to availability.

10. Delivery Information

Timing & Charges:
Please note, Thompson cannot guarantee specific delivery dates. Ttherefore, please allow up to 5 working days for delivery within the UK and 7 working days for International delivery from receipt of order confirmation. This is subject to goods being in stock and you should allow for a longer delivery time during the holiday periods. All deliveries are sent from London using FedEx express.

UK: £5.95

Europe: €12

USA: $20

Rest of World: $30

Import Duty & Restrictions:
Thompson cannot be held responsible should local customs authorities wish to confiscate any particular item ordered, or charge any import duty on such items. The recipient is responsible for paying the duty. We cannot guarantee that the sale and delivery of our goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions and duties that may apply by law.

This site and its contents will not constitute the basis for any contractual commitment between Thompson and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Thompson would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for Tateossian to sell products.

11. Copyright and Rights

All materials, including images, illustrations, graphics, logos, designs, layout, photographs, written and other text or script, and software that are part of this site are protected by copyright, trade mark, trade dress , database rights and other intellectual property rights owned, controlled or licensed to Tateossian. The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests are owned by Tateossian.

The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.

12. Jurisdiction

Your use of this website or any customer services between you and Thompson for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.

13. Customer Service Center

Please contact us in the event of any queries:
Tel: (44) 207 384 8300 (UK) or (1) 212-213-6119 (USA)
Fax: (44) 207-384-6333 (UK) or (1) 212-213-6860 (USA)
Email: customerservice@thompsonlondon.com
Address: Tateossian – Customer Service
Suites 3, 4 and 5,
The Fulham Business Exchange
The Boulevard – Imperial Wharf
London, SW6-2TL
United Kingdom

14. Disclaimer

We may change the Thompson website, update information (including product information) or change these terms and conditions at any time without notice.
Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. The website is provided "as is". Accessing the website is entirely at your own risk. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material.

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control. If any of these terms and conditions is invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.

15. Liability and Indemnity

We do not exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use or misuse of the website or customer services. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website or customer services (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.


16. Our Details

Registration number: 2561039. Registered Office: Suites 3 - 5, Fulham Business Exchange, The Boulevard, Imperial Wharf, London SW6 2TL
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