Free worldwide shipping on orders of 119€ or more

Thompson » Delivery & Returns

 
Destination Price Time
UK: £5.95 1-3 working days
Europe: €12 1-3 working days
Russia €55 3-4 weeks **
USA: $20 2-5 working days
Rest of World: $30 2-5 working days
Please allow 1-2 working days for your order to be dispatched.


** Delivery to Russia is only possible using Parcelforce. Thompson London cannot be held responsible for loss of parcel when using this service. Delivery subject to customs clearance. Shipments to Russia are at your own risk and not insured.

All deliveries are sent from London using FedEx Worldwide tracked and 'signed for' service for your security and convenience. Any overseas deliveries may be subject to customs delays. Please note that you are responsible for any import duties and clearance fees (where applicable).  Thompson is not liable for any customs charges. We are not able to deliver to P.O. Boxes.

If you are buying a gift, we will be pleased to have it wrapped free of charge and sent directly to the recipient's home address.

For estimated delivery time, tracking number or any further information please give us a call on +44 (0) 207 384 8336 or email customerservice@thompsonlondon.com. We are happy to assist.

Hassle Free Returns and Exchanges
  • Should you wish to cancel, exchange or return your order, please contact Thompson Customer Services via:
    * Email: customerservice@thompsonlondon.com
    * Tel: +44 (0) 207 384 8336
  • You have 14 days from the date of delivery to return or exchange unworn and unused products in their original packaging.
  • Before sending any items back please contact Customer Services in order to obtain a Return Authorisation number which you should retain for your records. When shipping a return, we strongly recommend that you use registered post, or another secure method of delivery, retaining the receipt until you have received credit for your return. We regret that we cannot be held responsible for non-delivery or damage of returned goods. For hygiene purposes, we cannot accept returned earrings.
  • The address for Returns and Exchanges is: Thompson London, Suite 5, Fulham Business Exchange, The Boulevard, Imperial Wharf, London SW6 2TL. Kindly include a short explanatory note in your parcel.
  • To receive an update on your item exchange please contact our Repairs Department on +44 (0) 207 384 8305.
  • Should you not be completely happy with your purchase, we will refund the full amount (excluding shipping charges) upon receiving the item(s) back. Please allow three working days for the credit to appear on your statement.
  • All purchases for items "on sale" are final and cannot be refunded.
  • In the unlikely event of your item arriving not as described, please contact us immediately on +44 (0) 207 384 8336 – we will be happy to assist. We are usually able to dispatch a replacement item the same day we receive the original item back.

Important Information: Returns from Overseas

All overseas customers who wish to return or exchange any of our items are kindly requested to include an explanatory note and Return Authorization number in the parcel and have it clearly marked as 'returned goods'. Failing to do so may result in having the goods held by customs – we regret that we cannot be responsible for payment of duties upon arrival of the parcel.
 
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