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Is it safe to use my credit card?

Completely! All transactions at Thompson are secured using Secure Sockets Layer (SSL) protocol - the secure server software used by all major online retailers and recommended for all online sales. SSL encrypts all your personal information, including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into pieces of code that are then securely transmitted over the Internet.

How do I Order Online?

It's very easy! Simply browse through the collections. Once you've seen an item you like, click on the "Buy Now" button and the item will be added to your shopping basket. Thompson's shopping basket allows you to add, or remove, items you have selected. The shopping basket will automatically calculate the price of your order, depending on the shipping method you have selected.

Your order - availability, cost and delivery date - will be confirmed by email within 72 hours of receipt. Please allow for weekends and public holidays.

How much will my shipping charges be?

When placing the order, you will be given a list of different shipping methods from which you can select the one that suits you. The shopping basket will automatically calculate the price of your order, depending on the shipping method you have selected.

How do I track my order?

Your order - availability, cost and delivery date - will be confirmed by email within 72 hours of receipt. Please allow for weekends and public holidays. A tracking service is also available for UPS deliveries via the UPS web site. Your specific UPS shipment details will be provided in the e-mail should you wish to track your delivery in this way. Contact Information:

Thompson Ltd.
Suites 3. 4 and 5
Fulham Business Exchange
The Boulevard
Imperial Wharf
London SW6 2TL
United Kingdom

Customer Service (44) 020 7384 8300
Office hours Monday - Friday 9:30am - 6:30pm (GMT)
email: customerservice@Thompson.com

What happens if the item I've ordered is not in stock?

We do not charge your credit or debit card until we are certain that the goods are in stock and we are ready to confirm and dispatch your order.

As we process your order, we will inform you by e-mail if any items you order turn out to be unavailable. We will also re-confirm the total price of the order (note: this will already have been calculated when you completed your order).

What will happen to my personal details?

Thompson are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We may also use it to tell you about changes in our services or about special offers we think you will find valuable. We do not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can instruct us not to.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status.
When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.
We personalise your shopping experience by using your purchases to shape our recommendations about the merchandise that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services and special offers we think you may find valuable. If you would rather not receive this information, please send an e-mail to customerservice@Thompson.com.

How does Thompson protect customer information?

When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping basket and purchasing them.

Will Thompson disclose the information it collects to outside parties?

We use the information we collect on the site to make shopping at Thompson possible and to enhance your overall shopping experience. We may provide aggregate statistics about our customers; sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will NOT include personally identifying information.

Your Consent

By using our Web site, you consent to the collection and use of information by Thompson. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

By submitting your order, you consent to this transfer. Your personal information may be used by us to notify you about important functionality changes to our Web site, new services or special offers we think you will find valuable.

Can you explain to me the different ring sizes?

Thompson	Diameter	UK	USA
Small	16mm	K 1/2	5 3/8
Med Junior	16.8mm	N	6 1/2
Medium	18mm	P 1/2	7 3/4
Large	19mm	S	9 1/8

What is a British Hallmark

The Hallmarks give the following information:

Who - This is known as the sponsorÕs mark. This mark is the registered mark of the person or company who made or submitted the items for testing and marking. In the case of Thompson jewellery RTÕ represents the name of the designer, Robert Thompson.
What - This mark is known as the fineness or purity mark and gives the precious metal content expressed in parts per thousand. There is a different shaped shield for each precious metal ( see the examples below)
Where - This is known as the Assay Office Mark and tells the purchaser where the item was tested. There are 4 UK Assay Offices; Edinburgh, London, Sheffield and Birmingham (see Office Marks below)
In addition - the letter represents the year in which the piece was made. This letter changes every year.

How long will it take to be delivered?

UPS - USA	3 to 5 Days
UPS - Europe	Next Day
Registered Mail	5 to 10 Days

What happens if I want to return the item?

Please contact us first before you return the item to us within 21 days and we will give you a full refund or replacement. Your account will automatically be credited with the purchase amount once we have received the item and we are satisfied with its condition. Refunds are only for the website purchases.

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